FAQ
Frequently asked questions
Quick answers about how HelpSignal works for people looking for local help.
- Does HelpSignal guarantee that a resource is available?
- No. Availability is not guaranteed. Status is based on the latest provider or admin update. Call first when possible.
- Do I need an account?
- No. You can search, view a listing, call, and get directions without logging in. HelpSignal does not ask for your name or personal information.
- Who updates the information?
- Providers update their own listings through a secure link, usually in under 30 seconds. An administrator watches for stale listings and reviews reports of outdated information.
- What does “Not Updated Today” mean?
- HelpSignal sets this automatically when the provider has not posted an update today. The listing may still be accurate, but call first if you can.
- What if the information looks wrong?
- Tap “Report outdated info” on any listing. An administrator reviews reports and corrects listings.
- Is HelpSignal the same as HMIS, 211, or coordinated entry?
- No. HelpSignal does not replace HMIS, coordinated entry, 211, provider intake, or case management. It complements existing systems by adding a public-facing status layer for local urgent resources.
- What does it cost?
- HelpSignal is always free for the public. There is no charge to search or view any listing.
- Is HelpSignal an emergency service?
- No. If you are in immediate danger, call 911.
- What data does HelpSignal collect?
- Resource and status information from providers, plus anonymous usage data such as searches and page views. It does not collect client records or sensitive personal information. See About & Privacy for the full details.
Availability is not guaranteed. Status is based on the latest provider or admin update. Call first when possible.