Provider pilot
Reduce unnecessary calls, wrong referrals, and wasted trips.
A 30-day pilot to test public, provider-updated status for your urgent resources.
Instead of answering the same availability questions all day, a provider can update one public status in seconds.
What HelpSignal is
HelpSignal is a mobile-first public status board. People search local urgent resources, such as shelter, food, showers, and bus passes, and see the latest provider-updated status: Available, Limited, Full, Call First, Appointment Required, Referral Required, Closed Today, Not Updated Today, or Unknown. Each listing shows a last-updated timestamp and your public instructions.
What the 30-day pilot includes
- 1 or 2 of your resources listed publicly, with your written permission
- A secure update link for each listed resource, usable in seconds
- Admin support for setup, edits, and data quality
- A basic usage summary for your listings at the end of the pilot
What providers get
- Fewer repetitive calls about hours, beds, and daily availability
- Fewer wrong referrals and unnecessary trips to your door
- Full control over your public notes and instructions
- The option to show a status without publishing exact counts
- Free participation, no software to install, and no client data shared
What providers are asked to do
- Complete a short intake form (about 10 minutes)
- Confirm in writing what information may appear publicly
- Update status when availability changes, using the secure update link
- Share brief feedback at the end of 30 days
What appears publicly
Resource name, provider name, category, current status, last-updated time, public address (if approved), phone, hours, intake instructions, eligibility notes, documents required, and your public note.
What never appears publicly
- Internal notes
- Exact counts, unless you choose to show them
- Staff names
- Client information of any kind
- Sensitive or confidential locations
Not HMIS, by design
HelpSignal does not replace HMIS, coordinated entry, 211, provider intake, or case management. It complements existing systems by adding a public-facing status layer for local urgent resources.
Four weeks, start to report
- Week 0
- Intake form, written permission, listing setup, and update-link training.
- Weeks 1 to 4
- Listings live; providers update as availability changes; admin monitors quality.
- Week 4
- Feedback collected, usage summary shared, and pilot report prepared.
Next steps
- Book a 15-minute pilot-fit call
- Complete the intake form
- Go live within one week
Availability is not guaranteed. Status is based on the latest provider or admin update. Call first when possible.
Questions, or to book and join: Book a call | team@efcompliance.com